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5GBFREE.COM TERMS OF SERVICE

Privacy Policy

1.Commitement: We’re committed to protecting your privacy at 5GBFree.com. When you entrust us with your information, we use it to provide you with the best service possible. We will never sell, trade, or rent your personal information to third parties.

2.Personal and Business Data: Information such as name, email address, phone number, mailing address, Tax ID number, credit card number, and expiration date is needed to process your order and is considered highly sensitive. We safeguard this information with appropriate security measures.

3.Use of Information: Information such as name, email address, and mailing address is used to provide service and enhance your experience with 5GBFree.com. We will use this information for the following purposes:

  • In our billing processes
  • To send important notices about your account
  • To inform you of product and service updates
  • To occasionally notify you of special offers

4.Cooperation with Law Enforcement: We occasionally provide aggregate information regarding the use of our website to partners, but these statistics never include the personally identifying information of our customers. Additionally, if a Government Agency or Law Enforcement requires customer information, we are legally obligated to release it.

5.Security:5GBFree.com is committed to taking all necessary steps to ensure the security of your information. We fully appreciate our obligation to our clients and have put appropriate safeguards in place to prevent unauthorized access to your data, maintain data accuracy, and ensure the appropriate use of information.

6.Safeguards: Our physical, electronic, and procedural safeguards include:

  • SSL encryption
  • Video surveillance
  • Biometric readers
  • PCI and SAS 70 Type II certified data center
  • Ongoing internal audits to maintain security certifications

7.PCI Compliance: Your credit card security is our highest priority. Ensuring and maintaining our PCI Compliance proactively protects your credit card information against exposure to cybercrime and fraud.

8.Cookies: Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. 5GBFree.com uses cookies to personalize your experience. For example, cookies allow us to recognize you when you return to our site. Most web browsers are automatically set to accept cookies. To change this, or to show a warning each time a cookie request is received, please review your browser’s options.

9.Children and Privacy:5GBFree.com has no intention of collecting personal information from children (i.e. individuals under the age of 18). If a child has provided us with personal information, we ask that a parent or guardian of the child contact 5GBFree.com by email at service@5GBFree.com or call us toll-free at 1-888-504-4678 to have any information provided deleted from our database. We, in turn, will employ all reasonable measures to ensure that no person under the age of 18 accesses or utilizes our services. If you would like more information about children, privacy, and the Internet, you can refer to Protecting Kids’ Privacy on the Federal Trade Commission’s website.

10.Summary: 5GBFree.com is committed to protecting your privacy. The information you provide is used to process your service order, bill you for services, send notices about your account, and update you on our products and services. We do not sell, trade, or rent your personal information to third parties. If you would like to discuss how we use your information, send us an email at service@5GBFree.com.

11.Your Consent:By using 5GBFree.com’s services, you consent to our use of your personal and non-personal data as specified above. If any changes are made to our Privacy Policy, we will post those changes on this page so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Acceptable Use Policy

1.5GBFree.com practices a “no tolerance” policy when it comes to any activity on our servers that we deem to be abusive. In short, we will immediately shut down any account that violates our AUP. The examples named in the following list are non-exclusive and are provided solely for guidance. If you have any questions about what is and isn’t acceptable, refer to 5GBfreeforum.com.

2.The following activities are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted or connected with 5GBFree.com, or connected via the 5GBFree.com network. Furthermore, such services may not be advertised via deceptive marketing policies, as defined by the Federal Trade Commission Deception Policy Statement.

3.General Conduct:

  • Users are prohibited from transmitting on or through any of 5GBFree.com’s services, any material that is, in 5GBFree.com’s sole discretion, unlawful, obscene, threatening, abusive, libelous, hateful, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law.
  • 5GBFree.com services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or common law is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. 5GBFree.com reserves the right to remove such illegal material from its servers.
  • The resale of 5GBFree.com products and services is not permitted.

4.System and Network Security:

  • Users may not attempt to circumvent user authentication or security of any host, network, or account (“cracking”). This includes, but is not limited to, accessing data not intended for the User, logging into a server or account the User is not expressly authorized to access, or probing the security of other networks (such as running a SATAN scan or similar tool).
  • Users may not attempt to interfere with service to any user, host, or network (“denial of service attacks”). This includes, but is not limited to: flooding of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
  • Users may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user’s terminal session, via any means, locally or by the Internet.
  • Users who violate systems or network security may incur criminal or civil liability. 5GBFree.com will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

5.Email:

  • Harassment, whether through language, frequency, or message size, is prohibited.
  • Users may not send email to any person who does not wish to receive it. If a recipient asks to stop receiving email, the User must not send that person any further email.
  • Users are explicitly prohibited from sending unsolicited bulk mail messages (“junk mail” or “spam”). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it.
  • Malicious email, including, but not limited to “mailbombing” (flooding a user or site with very large or numerous pieces of email), is prohibited.
  • Forging of header information is not permitted.
  • 5GBFree.com accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Acceptable Use Policy or the Acceptable Use Policy of that other provider.
  • These rules apply to other types of Internet-based distribution mediums as well, such as RLG’s Ariel system (a system for sending FAX-like documents over the Internet). USENET postings have their own regulations; see below.
  • These rules apply to other types of Internet-based distribution mediums as well, such as RLG’s Ariel system (a system for sending FAX-like documents over the Internet). USENET postings have their own regulations; see below.

6.Your Consent

  • By using 5GBFree.com’s services, you consent to our Acceptable Use Policy and agree to the terms and guidelines detailed above. If any changes are made to our Acceptable Use Policy, we will post those changes on this page.

7.Report Abuse:

  • Reports of activity in violation of this policy may be sent to abuse@5gbfree.com. If you have a question specific to our AUP, email service@5GBFree.com.

Refunds

1. 5GBFree.com issues refunds for services you have paid for but have not been rendered under the terms of your contract. If you’ve paid for services you’ve never received, you’re eligible for a refund if:

  • the appropriate notice of cancellation is given;
  • services fees are not more than a period of six months in arrears; or
  • no term remains unfulfilled in the contract

2.Notice of a request for a refund must be sent via email to billing@5GBFree.com, fax, U.S. mail, or hand-delivered note. The notice must contain the customer’s user ID. Refunds may not be requested over the phone.

3.Summary: You may be eligible for a refund only if you’ve paid for services not rendered under the terms of your contract, if proper notice of cancellation is given, and if no Term remains unfulfilled on the contract. 5GBFree.com will not refund service fees more than a period of six months in arrears under any circumstances. Notice must contain customer ID and must be delivered via email, fax, mail, or in-person.

4.Your Consent: By using 5GBFree.com’s services, you consent to our Refunds Policy and agree to the terms detailed above. If any changes are made to our Refunds Policy, we will post those changes on this page so you are always aware of all refund requirements.

Cancellation

1. Unless otherwise stated in your agreement, you may cancel your services with 5GBFree.com at any time, provided that written notice is received by our billing department. A cancellation request must be received at least 30 days before the requested cancellation date.

2. When making a cancellation request, please remember:

  • Notice of cancellation must be received via email at billing@5GBFree.com, fax, U.S. mail, or hand-delivered note. Cancellations may not be requested over the phone.
  • Written notice must contain your user ID.

3.Summary: 5GBFree.com will process cancellations only after written notice is received by our billing department via email, fax, U.S. mail, or hand-delivered note and must contain user ID. Cancellations may not be requested over the phone. Notice must be received at least 30 days before the requested cancellation date unless prior arrangements are made with your account representative or billing personnel.

4. Your Consent: By using 5GBFree.com’s services, you consent to our Cancellations Policy and agree to the terms detailed above. If any changes are made to our Cancellations Policy, we will post those changes on this page so you are always aware of all cancellation requirements.

Service Level Agreement

1. 5GBFree.com’s Mission: 5GBFree.com’s goal is to provide the highest quality service to its customers 100% of the time. As part of this commitment, we understand that the customer’s experience in working with us is equally important. 5GBFree.com not only strives to fulfill its 100% Satisfaction Guarantee, but also strives to make 100% of its customers completely satisfied.

2. 5GBFree.com Responsibilities: 5GBFree.com will be responsible for the following in support of its Mission:

  • Network Infrastructure Management: 5GBFree.com will proactively manage, upgrade, maintain, and support its network infrastructure elements: routers, switches, servers, and connectivity.
  • Facility Infrastructure Management: 5GBFree.com will manage, upgrade, maintain, and support its facility infrastructure elements: power, cooling, and security.
  • Monitoring: 5GBFree.com will monitor the network and facility infrastructure to prevent unscheduled maintenance and over-subscription according to 5GBFree.com’s specifications.
  • Hosting Servers, Firewalls, Load-balancers and Devices: 5GBFree.com will maintain and support all hardware associated with providing services to customers. Every device will be monitored and immediately restored to working order in the unlikely event of a failure.

Service Level Agreement

1.

A.5GBFree.com’s Mission: 5GBFree.com’s goal is to provide the highest quality service to its customers 100% of the time. As part of this commitment, we understand that the customer’s experience in working with us is equally important. 5GBFree.com not only strives to fulfill its 100% Satisfaction Guarantee, but also strives to make 100% of its customers completely satisfied.

B.5GBFree.com Responsibilities: 5GBFree.com will be responsible for the following in support of its Mission:

  • Network Infrastructure Management: 5GBFree.com will proactively manage, upgrade, maintain, and support its network infrastructure elements: routers, switches, servers, and connectivity.
  • Facility Infrastructure Management: 5GBFree.com will manage, upgrade, maintain, and support its facility infrastructure elements: power, cooling, and security.
  • Monitoring: 5GBFree.com will monitor the network and facility infrastructure to prevent unscheduled maintenance and over-subscription according to 5GBFree.com’s specifications.
  • Hosting Servers, Firewalls, Load-balancers and Devices: 5GBFree.com will maintain and support all hardware associated with providing services to customers. Every device will be monitored and immediately restored to working order in the unlikely event of a failure.

C.Customer Responsibilities

  • OS, Application, and Content Management. Customer will manage, upgrade, maintain, and support his or her operating systems, applications, and content, unless 5GBFree.com has agreed to manage specific equipment under a management contract, support contract, or special paid service request.
  • Security. Customer will manage, upgrade, maintain, and support his or her data and hardware security unless 5GBFree.com has agreed to manage specific equipment under a management contract, support contract, or special paid service request.
  • Back-up. Customer will manage, upgrade, maintain, and support his or her back-up systems or devices unless 5GBFree.com has agreed to manage specific equipment under a management contract, support contract, or special paid service request. Any hardware failure may result in data loss. Though the hardware will be immediately restored or repaired, data loss may occur. All customers are encouraged to keep thorough and regular backups.

D.5GBFree.com Support Response Guarantee: 5GBFree.com will commence investigation or resolution of problems under 5GBFree.com’s Responsibilities within 15 minutes of notification either by electronic monitoring or by customer notification.

E.5GBFree.com Network Availability Guarantee: 5GBFree.com’s Network Availability Guarantee ensures 100% network availability. Availability shall be measured over a calendar month.

F.5GBFree.com Network Latency Guarantee: 5GBFree.com’s Network Latency Guarantee ensures an average of less than 85.0 milliseconds of latency across the 5GBFree.com network. Latency average shall be measured over a calendar month.

G.Service Credits and Conditions: Eligibility: If 5GBFree.com fails to meet the 5GBFree.com’s Support Response Guarantee, 5GBFree.com Network Availability Guarantee, 5GBFree.com’s Network Packet Loss Guarantee, or 5GBFree.com Network Latency Guarantee as set forth in this Service Level Agreement (as determined by 5GBFree.com’s monitoring systems and specifications) and Customer provides 5GBFree.com with a written request within five (5) business days of the last day of the month in which such failure occurred, 5GBFree.com will provide a service credit to Customer’s account according to the following schedule: One thirtieth (1/30th) of Customers Monthly Service Charges specified in this agreement for the affected service for each cumulative sixty (60) minute period of unavailability or failure during the applicable month, up to a maximum of the total Monthly Service Charges paid by Customer to 5GBFree.com during the applicable month for the affected Service. The Customer understands that the maximum credit allowed under this agreement is the monthly service charges specified in this agreement and that any non-monthly services fees, including but not limited to, set up or installation fees, equipment fees, support or management fees, pass through fees, taxes, or any one-time fees will not be credited under this agreement.

H.Exclusions and Limitations: For each service level commitment set forth in this Service Level Agreement, service credits will not be available to Customer in cases where:

The Services are unavailable as a result of

1.

A. the acts or omissions of Customer or its employees, contractors, agents or end users:

B. the failure or malfunction of equipment, network, applications or systems not owned or directly controlled by 5GBFree.com;

C. circumstances or causes beyond the control of 5GBFree.com, including, without limitation, DNS issues outside the direct control of 5GBFree.com, events of force majeure and third-party attacks on the 5GBFree.com Network (including but not limited to: law enforcement requests, ping and denial of service attacks);

D. scheduled maintenance with prior notice given via mailing lists that the customer must subscribe to at http://www.fiber.net/news/index.htm which URL is subject to change upon prior notice (Customer has the sole obligation to subscribe to this service); or (e) urgent maintenance with notice provided as soon as is commercially practicable under the circumstances,

2.

  • Customer is not in compliance with its applicable 5GBFree.com Service Agreement (including 5GBFree.com’s then-current Acceptable Use Policy, Billing and Cancellation Policy, and Rules for Use of the Co-location Facility, as applicable). Such credits will be granted only if Customer provides 5GBFree.com with all requested information in an expeditious manner,
  • Customer Service Agreement specifying the applicable monthly service charges has expired or is under month to month terms.

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